Refund And Exchange Policy

REFUND AND EXCHANGE POLICY

Dear customer,

We are continually improving our Customer Support with the suggestions you send us. Below are the key guidelines of our Customer Service Policy:

Condition of your item: If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will analyze the issue and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.

Cancellation Policy: If you wish to cancel or make changes to your order, please contact us within 24 hours of placing the order: support@petsspoiled.com. We cannot process cancellation requests after 24 hours, as the package will have already been shipped. We process orders quickly to ensure the fastest delivery possible. However, after processing in our warehouse, we cannot make changes.

Refund Policy: If the product you received is damaged, different from what you ordered, or has delivery issues, let us know! Please send an email to support@petsspoiled.com or contact us through Fanpage or Instagram. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified period.

In case of delayed or missing refunds (if applicable): If you haven't received a refund yet, check your bank account again and contact your credit card company. It may take some time for the refund to be officially posted. If you've followed these steps and haven't received the refund, contact us at support@petsspoiled.com.

Customer Support: Our customer contact channel is:

PRIVACY STATEMENT

SECTION 1 - WHAT WE DO WITH YOUR INFORMATION? When you buy from our store, we collect the personal information you provide during the buying and selling process, such as name, address, and email. While browsing our store, we automatically receive your computer's IP address to obtain information about your browser and operating system. Email Marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 - CONSENT By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you consent to the collection and use of this information only for the specific purpose. If we ask for personal information for a secondary reason, we will ask for your express consent or offer the opportunity to refuse. How to withdraw my consent? If you change your mind after agreeing, you can withdraw your consent for us to contact, collect, or use your information at any time by contacting us at support@petsspoiled.com.

SECTION 3 - DISCLOSURE We may disclose your personal information if required by law or if it violates our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide us. We recommend reading the privacy policies of these providers to understand how they handle your personal information. When you proceed with a transaction involving services from a third-party service provider, your information may be subject to the laws of the jurisdiction where that service provider is located. When you leave our site or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or the Terms of Service of our site.

Links: By clicking on links in our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 5 - SECURITY We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction. Your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 6 - AGE OF CONSENT By using this site, you declare that you are at least the age of majority in your state or province of residence or have given consent for your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the site. Material changes will be notified so that you are aware of the information collected, used, and disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.

QUESTIONS AND CONTACT INFORMATION To access, correct, change, or delete personal information, file a complaint, or obtain more information, contact our Director of Privacy Compliance at support@petsspoiled.com.