FAQs

Frequently Asked Questions

Ordering & Payment

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment methods displayed at checkout.

Q: Is my payment information secure?
A: Yes! All transactions are encrypted and processed through secure payment gateways to protect your information.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship throughout Australia.

Q: How long does delivery take?
A: Standard delivery typically takes 5-7 business days. Express shipping options are available at checkout.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in original packaging. Please see our Refund Policy for full details.

Q: How do I initiate a return?
A: Contact our customer service team at support@petsspoiled.com with your order number and reason for return.

Products

Q: Are your products safe for pets?
A: Absolutely! All our products meet strict safety standards and are carefully selected for pet safety and quality.

Q: Do you offer product recommendations?
A: Yes! Contact us with information about your pet, and we'll be happy to suggest suitable products.

Customer Service

Q: How can I contact customer service?
A: Email us at support@petsspoiled.com or visit our Contact Us page. We respond within 24 hours during business days.

Q: Can I modify or cancel my order?
A: Please contact us immediately at support@petsspoiled.com. We'll do our best to accommodate changes before the order ships.

Have a question not listed here? Feel free to contact us!