Refund Policy

Refund Policy

Last Updated: February 2026

Our Commitment

At Pets Spoiled, we want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Window

You may return most items within 30 days of delivery for a full refund. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened food, treats, or consumable products
• Personalized or custom-made items
• Items marked as final sale or clearance
• Grooming or hygiene products that have been opened

How to Request a Return

To initiate a return:

1. Contact us at support@petsspoiled.com within 30 days of delivery
2. Include your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using the provided instructions

Refund Processing

Once we receive and inspect your return:

• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• You'll receive an email confirmation when your refund is processed

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at support@petsspoiled.com
• Provide photos of the damage or defect
• We'll arrange a replacement or full refund at no cost to you

Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

Questions?

If you have any questions about our refund policy, please contact us at support@petsspoiled.com. We're here to help!