Description
Shipping Information
Key Features
- Multi-level design with five or more tiers for climbing and exploring
- Sisal-covered scratching posts to protect your furniture
- Spacious hammock for relaxing and napping
- Padded perches and condos for comfort and privacy
- Includes interactive cat toys for entertainment
- Sturdy wood construction for stability and durability
Perfect For
- Indoor cats who need exercise and mental stimulation
- Multi-cat households with space for everyone
- Cat owners looking to protect furniture from scratching
- Cats who love to climb, perch, and observe their surroundings
Specifications
- Brand: PAWZ Road
- Material: Wood with sisal covering
- Available Sizes: 136cm, 164cm, 184cm
- Color Options: Grey, Beige, Deep Grey, Black, Red
- Number of Tiers: Five layers and above
- Item Type: Cat tree and tower
Shipping and Delivery
Shipping Coverage
We proudly ship to all locations across Australia, ensuring your pet's favorite products reach you wherever you are.
Shipping Methods & Timeframes
Standard Shipping (5-7 Business Days)
Our most economical option, perfect for non-urgent orders. Delivery times may vary based on your location.
Express Shipping (2-3 Business Days)
Faster delivery for when your pet can't wait! Available at checkout for an additional fee.
Note: Business days are Monday-Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your delivery location
- Order weight and size
- Selected shipping method
Free Shipping: Enjoy free standard shipping on orders over $75 AUD!
Order Processing
Orders are typically processed within 1-2 business days. You'll receive:
- Order confirmation email immediately after purchase
- Shipping confirmation with tracking number once dispatched
- Delivery updates via email
Order Tracking
Once your order ships, you'll receive a tracking number via email. Use this number to monitor your delivery progress in real-time through our courier's website.
Delivery Issues
Missing or Lost Packages:
If your package hasn't arrived within the expected timeframe, please contact us at support@petsspoiled.com with your order number.
Damaged Packages:
If your order arrives damaged, please take photos and contact us immediately. We'll arrange a replacement or refund.
Incorrect Address:
Please ensure your shipping address is correct at checkout. Contact us immediately if you need to update your address before shipping.
Remote Areas
Delivery to remote or regional areas may take additional time. Extended delivery timeframes will be displayed at checkout.
International Shipping
We currently ship within Australia only. International shipping may be available in the future.
Questions?
For shipping inquiries, please contact our customer service team at support@petsspoiled.com. We're happy to help!
